OSAMGOLD OVERSEAS PRIVATE LIMITED Return and Refund Policy

1. Orders once dispatched are not eligible for cancellation.

2. Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

3. In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.

RETURN & EXCHANGE POLICY

1. Beauty Secrets products are non-returnable due to hygiene/health and personal are/wellness/consumable nature of the product.

2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to contact osamgoldindia@gmail.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.

3. Kindly take picture of the damage/tampered side of the product or package.

4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

5. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:

     a. Package has accessories missing.
    b. Damaged or broken bottles/pack.
    c. Wrong product delivery.
    d. Expired product delivery.

6. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.

7. Returns will not be accepted if:

    a. The product is damaged.
    b. It is without invoice.
    c. It is with tampered batch number and price
    d. It is without its original packaging.

8. Please do not use the item you have raised a complaint about.

9. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:

    a. Failure to provide adequate information about the case.
    b. Failure to provide snapshots of the Invoice, packet and box (if any).